EVV Time Entry
How it works

Five ways in.
Four of them count.

Every EVV product can capture a visit when everything works. What separates them is what happens when it doesn’t — and whether the fallback still satisfies your state.

1. Mobile app

CallType = Mobile
Counts toward compliance

The caregiver taps once. The app takes a GPS fix at clock-in and clock-out — never in between, and never in the background. Location is captured to prove where service was delivered, not to follow anybody around.

Waits for a fix good enough to be worth having, then records the accuracy, the provider, and whether the device reported a mock location. If no fix arrives, the punch is recorded anyway and flagged.

2. Offline capture

CallType = Mobile
Counts toward compliance

No signal is the normal case in rural work, not the exception. The punch is written to the device the instant the caregiver taps — with its GPS fix — and sent when a connection returns.

This is the difference between a compliant visit and an exception. A shift captured offline and transmitted later is still electronically verified. A shift re-typed from memory is not. The device stores only opaque identifiers and coordinates, encrypted, for at most three days.

3. Telephony (IVR)

CallType = Telephony
Counts toward compliance

The caregiver calls a number from the client’s landline at the start and end of the visit. Caller ID identifies the line, and the line cannot be answered from anywhere else.

That is why telephony has always been an accepted EVV method: a landline at the residence genuinely verifies place. A call from a mobile number verifies who is calling and nothing more — we record those as attested, never as verified.

4. Fixed device (FOB)

CallType = FVV
Counts toward compliance

A small sealed unit is anchored in the home and displays an 8-digit code that changes every 30 seconds. The caregiver notes the code on arrival and on leaving, then enters both later from anywhere.

Only somebody physically present could have read the code, and the code itself encodes when it was shown — so the times are derived by the server, never typed by the caregiver. The answer for homes with no coverage and no landline. Codes stay valid for seven days.

5. Manual entry

CallType = Manual
Does not count

Added afterwards from the app or the portal, with a required reason code and the address where the work happened.

Always available, deliberately last. An address the worker types is attestation, not verification, and we never submit it as though a device measured it. Manual entries are flagged and do not count toward a state compliance percentage — which is exactly why the four methods above exist.

Forgotten clock-outs

Reminders that don’t track anybody

Forgetting to clock out is one of the biggest sources of manual entries. The obvious fix is to watch for the caregiver leaving the house — and we refuse to build that.

Instead the app sets reminders on the phone itself when the shift starts: a quiet ongoing notification while clocked in, and nudges if a shift runs long. No location. No background tracking. No message to our servers. The phone simply knows a shift began, because the caregiver told it.

The EVV Time Entry sign-in screen showing email and password fields with a show-password control and a forgot-password link.

Which methods do you need?

Most agencies run mobile plus one fallback. Programs serving rural or low-connectivity areas usually need fixed devices before go-live, not after the first compliance report.

See the compliance detail